OBH KPIntra – Modernizing the Court System’s Internal Knowledge Platform

The Challenge

KPIntra had become a critical internal platform, used for document templates, legal guides, forms, and announcements, but it no longer served users effectively:

• Search was broken, and navigation was inconsistent and confusing.
• Templates were scattered across the platform, with frequent duplicates.
• Excessive user roles and content types made permission and content management nearly impossible.
• Users routinely struggled to find key information, impacting daily operations.

OBH needed a complete overhaul: a streamlined, modern intranet focused on clarity, usability, and operational efficiency.

Our Solution

We started with in-depth UX research, including interviews, surveys, and usability tests with over 300 participants. The feedback guided every aspect of the redesign.

Key changes included:

• Radical simplification: Reduced content types from 70 to 25, and user roles from 60 to 10.
• Taxonomy overhaul: Cleaned up and consolidated vocabularies into ~25 relevant categories.
• Content audit & restructure: Eliminated outdated content and reorganized remaining material for clarity and relevance.
• Modern UI & improved workflows: Introduced an intuitive design, new page layouts, and a cleaner legislative review and feedback flow.

The Results

The new KPIntra delivers a significantly improved user experience and simpler platform management:

• Faster task completion: Staff across departments can now find and use content more efficiently.
• Better navigation & discovery: Clear structure and responsive UI help users locate what they need quickly.
• Reduced administrative burden: Fewer roles and streamlined content types improve maintainability.
• Higher satisfaction & engagement: The redesigned interface and improved features have boosted adoption and user feedback.

KPIntra is no longer just a legal document repository, it's now a powerful internal communication and knowledge platform. With a scalable foundation and modern architecture, it’s ready to support future needs of the Hungarian court system.