NISZ Tudásbázis

The Challenge

NISZ previously relied on a fragmented internal system: Confluence pages, Word docs, Excel sheets, and PDFs totalingnearly 100,000 content items. This setup caused frequent issues:

• Difficult and slow content discovery,
• High operational and maintenance costs,
• Frustrating user experience,
• Complex permission management,
• And stringent national security compliance requirements due to the sensitive nature of the data.

Our Solution

We designed and executed a full migration plan to create a centralized, Drupal-based Knowledge Management system tailored to NISZ’s scale and security needs.

Key solution elements:

• Content Consolidation: Migrated diverse document types into structured, searchable Drupal content.
• Advanced Search: Used Apache SOLR and Tika to enable precise, full-text search across varied formats.
• Scalable User Management: Customized the Drupal Group module to manage thousands of users across hundreds of permission-based groups.
• Security & Compliance: Integrated ClamAV for virus scanning, SSO for secure authentication, and enforced strict access controls aligned with national security protocols.
• Workflow & Collaboration: Built a multi-stage approval and commenting system to validate content before publication.
• Export & Archiving: Enabled export to PDF and XLS for reporting and archival purposes.
• Monitoring: Implemented full system logging and monitoring for reliability and compliance tracking.

The Results

The new Knowledge Management system significantly improved operational efficiency, lowered maintenance costs, and simplified content administration.

Key outcomes include:

• Faster, smarter information access, with advanced search and structured content,
• Reduced IT and support workload, thanks to centralized control and automation,
• Stronger security, through permission layers, antivirus scanning, and SSO,
• Improved collaboration, enabled by intuitive editorial workflows and feedback mechanisms.

Today, the modernized Knowledge Management system plays a vital role at NISZ, supporting secure collaboration, informed decision-making, and measurable productivity gains across the organization.