Drupal Support & Maintenance Services by Cheppers

It brings overwhelming joy to our team to see your mission-driven organization succeed. A stable, secure, and up-to-date Drupal website is critical to serving your users and stakeholders. Our Drupal Support & Maintenance plans provide continuous monitoring, regular updates, and expert assistance to keep your site running smoothly and securely.

HELLO, CHEPPERS SOLUTIONS!

Why choose Cheppers?

Proactive Maintenance & Updates

Security is of the utmost importance to Cheppers. Our approach is proactive as we perform module and core updates in addition to thorough testing of critical features and always on time security patching. We prioritize staying ahead of potential vulnerabilities to ensure the long-term stability and safety of every project we manage.

Fast Incident Response & SLA

Technology fails and when it does, we will be by your side. Performance of your digital ecosystem plays a role in the health of your brand, so it’s important that your technology partner responds in a timely manner. We do exactly that while establishing robust monitoring and alerting systems.

Consulting & Development Hours Included

Continuously improving your site is key to providing your audience with a delightful user experience. From our Standard package upward, you receive a dedicated pool of hours each month (starting at 30 hours) that are put towards your most pressing digital initiatives. With Cheppers, you have an experienced Drupal team on retainer that will delight your customers.

Partnership meets Innovation

We understand that trust is essential to partnership and that your trust must be earned. For over a decade now, we have been building long-lasting partnerships with our clients rooted in trust. Whether you are a nonprofit, enterprise or University, you can count on us to listen and deliver innovative Drupal solutions.

Maintain Less, Achieve More

Spend less time on maintenance and more time on strategic initiatives that truly matter. Updates, backups, monitoring and bug fixes are important, but your time is precious and valuable so let’s treat it that way. Our clients are able to allocate valuable resources elsewhere while obtaining the peace of mind that their site is secure, optimized, and in expert hands.

Flexible Support Packages to Fit Your Needs

	cheppers Basic Package For small to medium-size businesses.	cheppers Standard Package For medium-size businesses.	cheppers Premium Package For large-size businesses, enterprise
Cheppers Drupal managed services
Security updates & patches We proactively apply the latest Drupal security patches to protect your site against known vulnerabilities. Our team monitors security advisories and ensures your environment stays compliant and secure.
Drupal core/module updates Stay current with the latest core and contributed module updates. We test and apply updates carefully to avoid conflicts and ensure compatibility with your existing configuration.	✔️ Monthly	✔️ Monthly + upon request	✔️ As released / proactive
Minor tweaks & bug fixes Whether it's a display issue, form error, or unexpected behavior, we handle small adjustments and bug fixes to keep your Drupal site running smoothly. No issue is too small for our attention.	✔️ Minor only, billed on a T&M basis	✔️ From included hour pool	✔️ From extended hour pool
Response time (SLA) Get peace of mind with clearly defined response times based on your service level agreement. We guarantee prompt attention to your tickets based on their severity and urgency.	Best effort	2–6 business hours	As fast as 1 hour (critical)
Monthly hour pool Your plan includes a bank of hours each month that can be used for support, development, or consultation. Hours roll into prioritized tasks and are tracked transparently.		✔️ 30+ hours (customizable)	✔️ 60+ hours (customizable)
Support ticketing system Our user-friendly ticketing system allows you to submit, track, and prioritize support requests. Every issue is logged and managed for clear communication and accountability.		✔️ Included	✔️ Priority access
Dedicated account manager You'll have a single point of contact who understands your site, goals, and history. Your account manager coordinates support efforts and ensures you get consistent, personalized service.		✔️ Included	✔️ Senior-level manager
Consulting & development Need a new feature or guidance on technical decisions? Our team is available to advise and build, whether it's custom modules, performance improvements, or architectural planning.		✔️ From hour pool	✔️ From hour pool
Multiple site support Have more than one Drupal site? We can support all of them under one plan, making it easy to manage shared infrastructure and coordinate updates across your ecosystem.		✔️ Optional	✔️ Included
Hosting advisory Not sure if your current host meets your needs? We offer guidance on optimizing or migrating your hosting setup for better performance, security, and scalability.		✔️ Basic	✔️ DevOps-level
Custom reporting & audits We provide tailored reports and audits covering performance, security, SEO, or accessibility. These insights help you make informed decisions and maintain high standards across your site.			✔️ Quarterly or upon request

Get in touch with Our expert!

Tell us about your challenges, and we will assist in finding solutions!

Patrick Anderson

Enterprise Account Executive

@patrickAnderson

patrick.anderson@cheppers.com

+1 (773) 544-7620

Empathetic listening is what you can expect from me on day one of our partnership. My goal is to deeply understand you, your digital transformation goals and what motivates your audience to engage. Through listening, we will build a lasting and successful relationship that delivers impactful solutions.

Tell us about your challenges, and we will craft a support plan!

Managed Services Add-ons

To enhance your support plan, we offer additional add-on services that can be purchased on top of any package for an extra layer of protection and customization

5x8 On-Call Support

This add-on provides a direct hotline to our support engineers for any urgent issues that arise during the work week (5 days a week, 8 hours a day). It's an ideal, cost- effective option if you need real-time support Monday–Friday but do not operate 24/7.

24x7 On-Call Support

For websites that require round-the-clock vigilance – such as global programs, emergency services, or any site where after- hours outages would be critical – we offer 24×7 on-call support. This premium add-on brings you true pace of mind by making our team available 24 hours a day, 7 days a week, including weekends and holidays. Backed by strict SLAs, we respond to incidents immediately, no matter when an issue strikes.

Periodic Site Audits & Health Checks

Beyond day-to-day maintenance, we can perform in-depth Drupal site audits on a quarterly or annual basis. In these audits, our senior engineers review your site's code quality, architecture, security configuration, and performance profile in detail. We identify any potential risks (such as modules that might block future upgrades, suboptimal custom code, or security gaps) and provide recommendations for improvements. This service leverages our extensive Drupal expertise to ensure your site is following best practices and is ready to support future growth.

Backup & Recovery Management

While all plans include basic backup configurations, this add-on provides an enhanced backup strategy with managed recovery testing. We set up more frequent backup intervals (including off-site/cloud backups stored securely) and perform periodic test restorations to verify that your backups are reliable. In the event of data loss or a site crash, our team will handle the full restore process to get you back online quickly.

Advanced Security & Performance Management

Take your site's security and performance to the next level with our advanced management services. This add-on includes implementing additional Drupal security hardening measures (such as advanced WAF integration, periodic penetration testing, and stricter access control reviews). We will continuously monitor for any signs of malware or intrusion and remediate immediately, backed by our security guarantee that if your site is compromised under our watch, we'll fix it as a top priority.

DevOps CI/CD Pipeline Implementation

For teams that want to enhance development, improve code quality, and deploy with confidence, we offer full CI/CD pipeline implementation and DevOps consulting. This add-on equips your Drupal project with a robust, automated delivery workflow – adjusted to your hosting environment. Our engineers will assess your current development workflow and infrastructure and design and implement a CI/CD pipeline. With a modern DevOps setup in place, we can release new features faster, catch bugs earlier, and reduce manual deployment errors.

Interested in add-ons?