Drupal Support & Maintenance Services by Cheppers

At Cheppers, we want your mission-driven organization to succeed. A stable, secure, and up-to-date Drupal website is critical to serving your users and stakeholders. Our Drupal Support & Maintenance plans provide continuous monitoring, regular updates, and expert assistance to keep your site running smoothly and securely.

HELLO, CHEPPERS SOLUTIONS!

Why choose Cheppers?

Proactive Maintenance & Updates

Security is of the utmost importance to Cheppers. Our approach is proactive as we perform module and core updates in addition to thorough testing of critical features and always on time security patching. We prioritize staying ahead of potential vulnerabilities to ensure the long-term stability and safety of every project we manage.

Fast Incident Response & SLA

Technology fails and when it does, we will be by your side. Performance of your digital ecosystem plays a role in the health of your brand, so it’s important that your technology partner responds in a timely manner. We do exactly that while establishing robust monitoring and alerting systems.

Consulting & Development Hours Included

Continuously improving your site is key to providing your audience with a delightful user experience. From our Standard package upward, you receive a dedicated pool of hours each month (starting at 30 hours) that are put towards your most pressing digital initiatives. With Cheppers, you have an experienced Drupal team on retainer that will delight your customers.

Partnership meets Innovation

We understand that trust is essential to partnership and that your trust must be earned. For over a decade now, we have been building long-lasting partnerships with our clients rooted in trust. Whether you are a nonprofit, enterprise or University, you can count on us to listen and deliver innovative Drupal solutions.

Maintain Less, Achieve More

Spend less time on maintenance and more time on strategic initiatives that truly matter. Updates, backups, monitoring and bug fixes are important, but your time is precious and valuable so let’s treat it that way. Our clients are able to allocate valuable resources elsewhere while obtaining the peace of mind that their site is secure, optimized, and in expert hands.

Lénárd Németh

Chief Business Operating Officer

@nlenard

[email protected]

+36 20 399 8867

My approach to sales is rooted in consultative partnership. I believe in fostering trust and mutual understanding, so I focus on being a trusted advisor rather than a salesperson. I work to understand your unique needs, and by providing the right solutions, I empower you to ask for the help you require. It's about building a lasting relationship where success is a shared journey.

Tell us about your challenges, and we will craft a support plan!

Managed Services Add-ons

To enhance your support plan, we offer additional add-on services that can be purchased on top of any package for an extra layer of protection and customization

5x8 On-Call Support

Extend your coverage to ensure expert help is just a call away during business hours (5 days a week, 8 hours a day). This add-on provides a direct hotline to our support engineers for any urgent issues that arise during the work week. It's an ideal, cost-effective option if you need real-time support Monday–Friday but do not operate 24/7. Many organizations start with 5×8 on-call, which can later be upgraded if needed.

24x7 On-Call Support

For websites that require round-the-clock vigilance – such as global programs, emergency services, or any site where after-hours outages would be critical – we offer 24×7 on-call support. This premium add-on means our team is available 24 hours a day, 7 days a week, including weekends and holidays backed by strict SLAs, to respond to incidents. It's a true "peace of mind" option, ensuring that no matter when an issue strikes – even in the middle of the night – expert help is available immediately.

Periodic Site Audits & Health Checks

Beyond day-to-day maintenance, we can perform in-depth Drupal site audits on a quarterly or annual basis. In these audits, our senior engineers review your site's code quality, architecture, security configuration, and performance profile in detail. We identify any potential risks (such as modules that might block future upgrades, suboptimal custom code, or security gaps) and provide recommendations for improvements. This service leverages our extensive Drupal expertise to ensure your site is following best practices and is ready to support future growth.

Backup & Recovery Management

While all plans include basic backup configurations, this add-on provides an enhanced backup strategy with managed recovery testing. We set up more frequent backup intervals (including off-site/cloud backups stored securely) and perform periodic test restorations to verify that your backups are reliable. In the event of data loss or a site crash, our team will handle the full restore process to get you back online quickly.

Advanced Security & Performance Management

Take your site's security and performance to the next level with our advanced management services. This add-on includes implementing additional Drupal security hardening measures (such as advanced WAF integration, periodic penetration testing, and stricter access control reviews). We will continuously monitor for any signs of malware or intrusion and remediate immediately, backed by our security guarantee that if your site is compromised under our watch, we'll fix it as a top priority.

DevOps CI/CD Pipeline Implementation

For teams that want to enhance development, improve code quality, and deploy with confidence, we offer full CI/CD pipeline implementation and DevOps consulting. This add-on equips your Drupal project with a robust, automated delivery workflow – adjusted to your hosting environment. Our engineers will assess your current development workflow and infrastructure and design and implement a CI/CD pipeline. With a modern DevOps setup in place, we can release new features faster, catch bugs earlier, and reduce manual deployment errors.

Interested in add-ons?